BAM! For Programmers, Facility Managers, and Supervisors

No marketing experience necessary to get the ideas you need to increase attendance and participation at your events, classes, activities, aquatics or fitness centers. Using the highly acclaimed BAM! (Benefits Activated Marketing) system you will learn hundreds of ways to improve your customer service, communication and point-of-participation effectiveness.

Needs Assessment:

Duration: 3 to 6 hours

Learning Outcomes:

You will learn:

•     How to attract new customers and groups to your existing programs and facilities.
•     Communication secrets to improve your written and verbal communication style (Even if you hate to write and are scared to death to speak in front of a group.)
•     How to improve your "curb appeal" and "first impression"
•     How to create a delightful, multi-sensory experience for customers of every age
•     Tips to increase customer confidence
•     Ideas to generate greater customer loyalty and participation
•     How to turn "goodbye" into the feeling of a "good buy”

Session Format: Lecture, small group discussion, audience participation

Target Audience: All

CEU Session: Yes

Proposed Chair:

Speaker: Jodi Rudick

Equipment: VCR/TV, Flip Chart, LCD Projector